Designing With Intent: Upselling Through Client Education

1 hour course from Delta Faucets 

“Listen with curiosity. Speak with honesty. Act with integrity.” ~ Roy T. Bennett. Listening is the foundation for all strong relationships, no matter the realm in which they are taking place. When designing a new home for clients, listening to their needs and desires is the simplest way to achieve your goals while also creating their dream spaces.. This course works to educate designers on the importance of upselling, when and how to do it, and the benefits for all parties involved. 

Learning Objectives: 

• Identify skills for communicating with clients 
• Evaluate how client’s unique needs contribute to potential design ideas and options 
• Analyze the potential or optimal return on investment for kitchen and bath remodels 
• Examine key upgrades for the kitchen and bath